FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will be exactly as shown in the picture, including the same SAE and API specifications.
Your sales receipt will be provided via WhatsApp or email, and a physical copy will also be included with the delivery.
You can return an item by contacting our customer support team via WhatsApp or email within 07 days of delivery. We'll guide you through the return process. Please ensure the item is unused, in original packaging, and includes all tags/invoices. Return shipping details will be shared once your request is approved.
Standard Return Policy for Online Sales Companies (you can customize to fit your business):
1. Return Window: Typically 7–14 days from delivery.
2. Condition: Item must be unused, undamaged, and in original packaging.
3. Proof of Purchase: Invoice or receipt required.
4. Return Method: Courier pickup or customer ships it back (depends on company).
5. Refunds/Exchanges: Issued after item inspection—can be in form of original payment, store credit, or replacement item.
6. Non-returnable Items: Some products (e.g., perishable goods, customized items, opened oils/chemicals) may not be eligible.
Yes, we regularly restock items marked as 'out of stock.' If you're looking for a specific product, feel free to contact us on WhatsApp or email, and we can inform you as soon as it's available again.
You can provide your shipping address during checkout, and we’ll deliver your order right to your doorstep. If you have any special instructions or need help, feel free to contact us on WhatsApp or email.